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Nj transit6/19/2023 ![]() ![]() “We also encourage our customers to contact customer service to report such situations,” Snyder said. What happens if there is an impasse and the ticket isn’t honored during a cross honoring period that is in effect? That can help, but “it is the crew’s responsibility to implement the cross honoring of which they are notified,” Snyder said. “If a customer encounters a ticket collector who does not cross honor, please request (to talk to) the conductor.”Ĭommuters also can show NJ Transit train crew members or bus drivers the official agency alert, sent on Twitter, email or text to prove cross honoring is in effect. “This ticket collector should have cross honored the DeCamp ticket,” she said. That wasn’t supposed to happen because all crews were immediately advised and instructed to cross honor DeCamp tickets, said Nancy Snyder, an NJ Transit spokeswoman. When our intrepid rider presented his DeCamp ticket cross to a crew member on on a Montclair-Boonton line train, the crew member politely declined to honor it. Private bus companies did not receive assistance from the federal CARES act as public transit agencies did. ![]() 7 because ridership was too low to cover bus operation costs. ![]() Montclair line trains were among them.Įssex County-based DeCamp suspended service on Aug. Here’s the back story: NJ Transit and Coach USA announced Friday they would cross honor DeCamp tickets this month on certain nearby routes. What should a rider do when a bus driver or conductors refuses to cross honor? The practice, called cross honoring, has been used to keep customers moving during any disruption from bad weather, to track trouble to a bus company suspending service.īut sometime the cross honoring system breaks down, as it did for a displaced DeCamp Bus Line rider on Wednesday, when he tried to use his bus ticket on an NJ Transit Montclair line train. One of the tactics transit agencies use to move passengers when there is a service disruption is having other modes - such as a train, bus or ferry or other agency - honor their tickets.
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